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Quality Assurance Manager

Rockland County, NY
Full-time


Purpose: The Quality Assurance Manager will align his/her scope of work with Jawonio’s Mission, while incorporating Jawonio’s Core Values as the guiding principle for all work activities.

Summary: Under the direction of the Corporate Compliance Officer, the Quality Assurance Manager will develop and implement quality assurance and effectiveness of the Corporate Compliance/Quality Assurance Department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Develop, review, analyze and improve internal controls and monitoring systems.
  • Design systems to ensure ongoing staff monitoring of compliance with regulatory standards.
  • Provide support to Program Directors regarding service delivery and regulatory compliance.
  • Evaluate QI data from Agency audits and quality reviews; analyze data for patterns and trends; develop and implement action plans that address quality issues.
  • Provide training and support to program staff to address quality needs
  • Work collaboratively with the Corporate Compliance Officer and staff to create policies and procedures to ensure consistent quality improvement.
  • Keep current with all federal and state laws and regulations; perform follow-up evaluations of data and organizational performance.
  • Conduct investigations in various divisions and departments.
  • Provide technical assistance to program directors/managers as needed to ensure corrections.
  • Assist in the delivery of agency wide mandatory training utilizing standardized modules.
  • Chair policy and procedure committee

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • Bachelor’s Degree from an accredited college or university in public health administration, human services, nursing, social welfare, or a related field, Master’s preferred
  • 5+ years of experience working in an organization that provides services to individuals with special needs
  • Strong clinical, management and organizational skills
  • Knowledge of applicable program standards and regulations
  • Proficiency in implementing and maintaining compliance standards
  • Knowledge of practices concerning investigations

Communications skills:

Frequent contact with internal & external employees of all levels, and other agencies serving the disabled at large; other federally funded agencies; contact with consumers, advocates and stakeholders.

Computer Skills:

Working knowledge of all Microsoft programs, including PowerPoint.

Work Environment:

Travel to and from designated internal and external facilities, and to alternate training sites and conferences, as defined by agency.

Additional Requirements:

  • Daily access to an automobile is required.
  • A valid NY State Driver’s License and ability to drive and driving record acceptable for agency insurance coverage are required.
  • Must be cleared/maintain acceptable record under NY state mandated criminal background check process
  • Must be clear and maintain an acceptable record under the Medicaid Fraud & Abuse clearance process.
  • On-going training/education as part of development related to position. Programs are regulated by OPWDD, OMH, OCFS, SED, DOH and NYS Justice Center.

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